Designed to engage.
Built to perform.
Learning Design
I create bespoke learning experiences that combine creativity, interaction and practical application, helping people connect with learning and apply it where it matters.
eLearning
Bespoke, interactive digital learning designed for practical application
Scenario-Based Learning
Workplace scenarios for decision-making, practice and feedback
AI Roleplays
Simulated customer conversations for soft skill and process practice
Presentations
Visual learning designed to simplify and communicate complex ideas
SOPs and Learning Aids
Practical resources that make processes easier to understand
Animation
Storytelling that brings concepts, processes and learning to life
Gamification
Interactivity that encourages participation and engagement
Video and Multimedia
Video presentations and learning content that bring concepts to life
I start by understanding what people need know or do differently, then design the learning, practice and support that helps them get there.
Start with the problem.
Design for the outcome.
My Approach
ANALYSE
Find the core problem, understand the target audience, and set clear goals.
DEVELOP
Build the content, graphics, presentations and digital learning experiences.
DESIGN
Plan the learning path, write objectives, and outline course materials.
IMPLEMENT
Deliver the learning through facilitated sessions, digital platforms or workplace application.
EVALUATE
Measure effectiveness, gather feedback and identify opportunities for improvement.
Featured Work
Turning a premium customer experience into an interactive learning journey.
Bespoke Gamified eLearn
THE CHALLENGE
Create an immersive learning experience that introduces new hires to the brand’s luxury product offering and customer experience.
THE SOLUTION
A fully bespoke eLearning experience combining animation, interaction and gamification to bring the brand and its products to life.
THE IMPACT
Learners experience the product through the customer lens, building the knowledge and empathy needed to provide confident support.
Bespoke Design / Interaction / Gamification / Animation / Immersive Experience
Turning real customer challenges into opportunities to practise, decide and learn.
Scenario-Based eLearning
THE CHALLENGE
Build capability in managing lost and delayed order enquiries, where effective questioning, system navigation and customer communication are critical.
THE SOLUTION
An interactive, scenario-based eLearning experience combining realistic customer conversations, branching decisions and simulated CRM navigation.
THE IMPACT
Learners practise realistic situations in a safe environment, building the confidence and capability to make decisions and manage challenging customer interactions.
Scenario-Based Learning / Branching / Simulation / Systems Practice / Soft Skills
More of My Work
INTERACTIVE POWERPOINT LEARNING
Creating engaging digital learning using accessible tools and smart interaction design.
ANIMATED ELEARN
Using characters, animation and storytelling to make essential learning memorable.
RISE 360 ELEARN
Realistic workplace scenarios that let learners practise decisions and explore consequences.
POWERPOINT PRESENTATION
Transforming information into clear, engaging presentations that support facilitated learning.